Frequently asked


I can’t get my bike out, what should I do?

I can’t open the door, what should I do?

Who should I contact if I notice errors or omissions?

There are no available safe bicycle parking spaces. What to do?

There are errors in the app. Who should I contact?


Can I let others pick up my bike?

How much does it cost?

Can I share my account with others?

How does it work?

How do I download the app?