E-rack

How it works

Press the buttons to download the Bikely App

1

Find & reserve your location in the map. 1 hour pre-booking is always included.

2

Press open in the app (when you are within 10 m). The rack we now open automatically.

3

Bring the bike up onto the rack and up to the "pit".

4

Close the lid in the position that suits your bike best.

5

For help, contact customer support in the app / or via the specified channel.

Get to the support page
Or see a video of how it works:

Press the buttons to download the Bikely App

Have any of these questions?

Who do I contact if I detect errors or malfunctions?

1: First you should ensure that you are located in front of the same door as displayed in the app. 2: Press the bicycle icon for approx. 10 seconds to reset the lock. After about 30 seconds or when the light stops blinking try unlocking from the app and pressing the bicycle icon on the lock one more time. 3. If this doesn't work, please contact support via the app or by emailing info@bikely.no

For the cyclist
Where do I download the app?

You can download Bikely through App store or Google Play.

For the cyclist
Can I let someone else pick up my bicycle?

Yes, it is possible - but it takes into account that you are talking to the other person while opening the door. You can press unlock in the app while the other person presses the bicycle icon on the door. This is possible for practical reasons. Just remember to end your rent in the app after collecting your bike!

For the cyclist
I want to subscribe to a locker! How do I get a subscription?

Contact us on info@bikely.no, and we will quickly get back to you.

For the cyclist
Can I share my user?

No, the user you create in the Bikely app is personal and can only be used by you.

For the cyclist
I am unable to get my bicycle out. What should I do?

1: First you should ensure that you are located in front of the same door as displayed in the app. 2: Press the bicycle icon for approx. 10 seconds to reset the lock. After about 30 seconds or when the light stops blinking try unlocking from the app and pressing the bicycle icon on the lock one more time. 3. If this doesn't work, please contact us on via support.

For the cyclist
I am unable to open the door, what should I do?

If you have finished your rental before picking up your bike, you may try to reserve multiple times until you receive the same locker again. If there are costs related to this process, please contact us at info@bikely.no for refund.

For the cyclist
I have no active rentals in the app, but my bike is locked in. What can I do?

If you no longer have an active rental, but you bicycle is still in the locker - you can book lockers on the same location until you receive the same locker again. Let us know if there are costs due to unused lockers during this process, and we will retrieve those costs.

For the cyclist
How does the service work?

You gain access to our secure bike lockers through the Bikely app, which are visible in the map function. There you can book a parking, and use the app to open the door. You need a credit card to register a user. Please download the app for more information.

For the cyclist
Public clients
How much does it cost?

It varies from each location and all prices are listed on the reservation screen in the app.

For the cyclist
What should I do if I forgot to quit my rental and a large bill is waiting?

You can write to as at info@bikely.no and apply for a refund. We are compliant and treat every case with care and precision.

For the cyclist