Privacy Policy

Last updated on October 22, 2020 7:14 AM

This policy provides information about how Urban Solutionsc AS / SafeBikely (hereby «SB») collect and process personal data from users of our services.

The privacy policy gives information on what personal data we collect, why we collect your data and your rights related to processing your personal data.

Data protection officer

Urban Solutions AS, VAT: 919 270 942

The general manager at Urban Solutions AS is appointed Data Protection Officer of your collected and processed personal user data from SafeBikely.

Contact information:
Address: Leirfossvegen 5d, 7037 Trondheim
Telephone: +47 92 42 14 01

For questions regarding collection and processing of personal data or this privacy policy, please contact us on the above metioned e-mail.

What personal data we process, purpose and foundation.

Based on your usage of services from SafeBikely, Urban Solutions AS will process personal information for the following purposes:

1) We process personal data necessary for payment and access to Bike Lockers whilst you are using SafeBikely. For this purpose we use Stripe to process necessary personal data in order to complete payment for our services. Urban Solutions does not store personal data about your credit card, and will only be permitted access to necessary data. More information about the privacy policy and terms from Stripe can be found here: .

2) After signing up to use SafeBikely mobile app we process necessary personal data to provide you our services. We collect the following data:

  • Your name and contact information (e-mail, phone number) used to sign up
  • your parking reservations, including start- and end- time and start- and end locations.
  • Position of your phone when the app is active to determine when you are approaching your location.
  • App-version and the OS (operating system) of your mobile phone for every log-in and -out from the app and on our website.
  • The language on your phone to communicate with you on the same language.

The basis of processing your data for purpose 1) and 2) is solely to deliver and run SafeBikely in the best possible manner to your request, hereby to identify you as a user, and provide access to bike lockers and other services in the SafeBikely app.

4) With your prior consent we can process your personal data and send you messages with SMS or e-mail about our services, push notifications, marketing stunts. For this we will process the following personal data:

  • Name, used to communicate with you.
  • E-mail address, used to message you.
  • Phone number when SMS is best suited as means of communication

5) We also fulfil our agreement with you by storing your user history to display where your need for bicycle parking has been the greatest. Your user history is stored for six months, and we require your prior consent if storage excees six months. We offer you an overview of your history of bike rides. Your user history will provide us access to:

  • Your parkings, including start- and end time and start- and end location.
  • Phone position whilst the app is active, to determine when you are close to a station
  • version of our app and the OS – for every bicycle pick-up, log- in and out of our app and website.

6) SB can also use your personal data and user history to improve the service, including system testing, quality improvements, troubleshooting and other necessary measures.

7) In order to comply with legal commitments enclosed or imposed upon SB from the government, including accounting requirements, we also need to process necessary data for this purpose.

8) In order to safeguard the rights of SB, including determine, enforce or defend a legal claim of broken bike lockers at your disposal, we can also process necessary personal data for this purpose.

Please note, that in order to fulfil our obligations in our agreement with you, we are dependent on receiving information specified above, including credit card details and phone number. The consequenses of not providing the requested information makes us unable to fulfil the agreement with you.

Who has access to your personal information

Internal access

Only employees who needs your personal information to complete their work tasks will gain access. This is primarily employees related to customer service or the legal department. A limited number of employees have access to our entire customer register. These restrictions are justified to secure the day to day management of our customer register.

External access

SB may disclose your personal information to third parties if there is a legal basis for disclosure. SB can for instance disclose personal data to public authorities to comply with statutory requirements and demands (eg tax authorites or the police), or to safeguard our rights in a user dispute.

We also share aggregated and anonymized data about our users and how they use the service – which can not identify individual users – for scientific- and statistical – purposes, projects and institutions, to the customer (municilipalities) and the public eye.

SB use data tools to collect, store or in any other way process personal data on our behalf [e. g. related to our IT-systems, payment services like Stripe, e-mail lists, chat-services. etc]. Vendor relations are regulated by a data processing agreement, which also provide security for your personal data.

[All personal data user processing is performed within the EU/EEA-area].

Your rights

You are entitled to demand insights, edit or erase collected personal data about you.

You may anytime demand access to any prior consents or stored data in your user profile, where you can edit or erase data or withdraw prior consents. For questions about your rights or if you wish to exercise your rights please contact us at

You are entitled to file a complaint about our privacy policy to Datatilsynet.

You also have the right to transfer your personal data to another data controller (data portability).

You may object to any direct marketing inquiries from us.

Storage of personal data

Storage of personal data

SB stores your data necessary length of time to achieve the collection data goals, as defined in this privacy policy. This includes storing your personal whilst being a registered user.


When you have deleted Safebikely and want to delete your profile, you will have to contact us and we remove it within 30 days.

Please note that if you delete the SafeBikely app, we will still have your personal information stored for the later use of services from SafeBikely. Therefore, it is very important that you contact us at to ensure that all data are deleted.

Please note that when you delete your profile, we will have to continue storing some personal information to fulfil statutory requirements, including requirements for continued storage in accordance with accounting legislation. This applies, amongst other things, to payment and transaction history, which SB is obliged to save up to 5 years under the Accounting Act.

How we protect your personal data

SB enhance user privacy and has implemented appropriate technical and organizational security measures to protect your personal data from breaches on personal data security, unauthorized access to and disclosure of personal information, including:

  • Encrypted communication with and between our services.
  • Stored data is encrypted, unavailable for our IT-subcontractors and accessable only to necessary employees.
  • Those who read your information is saved, so that it is verifiable. Only employees and confidential subcontractors with necessary access acting on our behalf, can read your information.
  • Payment and debit card information is stored in secure PCI certified systems at our payment provider Stripe

Other Websites

On some occasions urls occur on our website, or on websites for SB hosted by our partners. By following these urls, you leave our websites. These websites have their own privacy policies deciding how they are hosted, how data is collected and processed. We recommend that you read all privacy policies for our third parties when you visit and use their websites.


Urban Solutions will from time to time edit the privacy policy. The updated version of SB privacy policy is always available in our app, on our websites, and we encourage you to visit this site to stay up to date with the current privacy policy.